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Buyers Guide

Shipping

Delivery

Free shipping worldwide.

Receiving time = Shipping time + Processing time 

Shipping Time:
USA, UK, Aus, Canada, Germany

● Express Shipping - 3-5 business days

● Standard Shipping - 5-8 business days

● Free Shipping - 7-15 business days

Other Countries: please add between 1 to 3 business days.

Processing time:

It usually takes 1-3 business days for your order (3D printed clothes may need 3-5 business days).

You tracking number will be sent in e-mail after we ship the order.

It may take up to 3 business days after your order has shipped for your tracking information to become available online (it might take longer depending on how fast the postal services are processing shipments).

We will do our every efforts to make sure you receive the parcel in time but we are not responsible for service transit time. Transit times are provided by the carrier, exclude weekends and holidays, and may vary with package origin and destination, particularly during peak periods.

If your order hasn't reached you within 15 business days, contact us and we'll see what we can do. When contacting us, please let us know your order number, so we can help you as soon as possible.

Return & exchanges Policy

90 Days easy Return/Exchange

We have high quality control standard to make sure all the products we ship in perfect conditions, if you are not 100% satisfied with the items you received, we gladly accept the return&exchange within 90 days of receipt, please make sure items in new condition. Note that overdue requests may not be accepted.


Am I allowed to return or exchange the order?

You can return or exchange within 90 days of receipt for most items in new condition within 90 days of delivery

Our return policy is backed by a 100% money back guarantee. 

If you have any questions about the return please contact our Customer Support. Email:Service@woowcool.com

All products must be returned in original condition and contain all packaging and tags. Any Product that does not meet our return policy will be shipped back at the customer’s expense.

we offer a fair and responsible return/exchange policy.


1. Wrong size, defective, missing items, or items significantly different from our store description.

Customer should contact us within 7 days of delivery of items and email us photos to support claims for replacement or refund.


2. Order Cancellation/Change Order

Please check your order for carefully before submitting. In the event that a mistake has been made on order that has already been processed, please email us within 24 hours after submitting.

If the order has already shipped, woowcool.com will not be responsible for any additional cost to correct the order.


3. Incorrect Delivery Address

Woowcool.com ships all orders to the address provided by the customer. Customers are responsible for submitting all required address information. In the event that shipping information was incorrect or incomplete during the checkout process, woowcool.com will not be responsible for any additional charges to reship or retrieve a package.

Return Shipping


Return shipping cost (the cost to send an item back to our store) is like or comparable to your cost of driving to any store for returning an item, which is not reimbursable. Therefore, we do not reimburse any return shipping cost. If an item you received is defective, we will certainly replace the item with a new one, and issue a return label for the product, use every good measure to ensure that the replacement order is processed quickly.

Replacement


We will send a product replacement after the authorized return has completed our receiving/inspection process. The replacement will ship within four business days following our receipt of your return. Please allow additional processing time after Holidays. Although it is our goal to ship a replacement as quickly as possible, we do not send replacements before we receive and inspect the returned merchandise. To receive a replacement more quickly, you may place a new order for the same item (shipping not included), and we will issue a refund for the full value of the returned product, upon completion of our return process.


Please Note: Any returns that violate this return policy will not be accepted and will be sent back at customer’s expense. A restocking fee of up to 50% will be charge if item(s) is/are returned without original packaging and/or original condition.

Payment


When you choose Paypal on checkout page, you will be redirected to Paypal payment page, where you can login your Paypal account if you have one. Or pay by Paypal Guest Checkout, where you can directly put in your credit card information and pay. The page is protected by Paypal and they don't share your financial details with the merchant.

How to Contact PayPal
If you run into any trouble or have any questions about PayPal's Guest Checkout, please contact PayPal directly.

PayPal's phone numbers are: 1-888-221-1161 (US), 1-402-935-2050 (if calling from outside the US)