Sanrio Kuromi New Schoolbag Student Girl Kindergarten Backpack Large Capacity Schoolbag Cartoon Shoulder Bag kuromi handbag
Shipping Scope
At present, we only ship orders within the United States.
If additional markets are added in the future, this policy will be updated promptly to reflect the new regions and applicable delivery details.
Taxes
All prices include applicable taxes. No additional tax will be charged at checkout.
Delivery Time
Delivery time = Processing time + Shipping time.
Processing Time：
Standard orders: 1 business day (excluding weekends and public holidays)
Custom orders (e.g., 3D printed items): 3–5 business days
During peak seasons (e.g., Black Friday, Christmas), processing may be extended by 2–5 business days
Shipping Options (USA)：
Express Shipping: 3–6 business days shipping time + processing time (Cost: $25)
Standard Shipping: 5–8 business days shipping time + processing time (Cost: $9.90)
Economy Shipping: 7–15 business days shipping time + processing time (Free shipping)
Logistics Partners
We work with reliable carriers such as FedEx, DHL, and USPS
Return Window: Items can be returned within 90 days from the delivery date.
Condition: Items must be unused, undamaged, and in the original packaging with tags attached.
Defective or Wrong Items: If the product arrives damaged, defective, customized incorrectly, or the wrong item/size is received, please contact us within 7 days of delivery with photos for verification.
2. Refund & Exchange
Refund: Full refund will be issued to the original payment method within 1–3 business days after the returned item is received and inspected.
Exchange: We offer free size or color exchanges for defective or incorrect items (merchant covers shipping).
3. Shipping Costs
Customer Responsibility: For returns not related to product defects (e.g., change of mind, wrong purchase), the customer is responsible for return shipping costs. Discounted USPS or FedEx labels can be provided.
Merchant Responsibility: For defective, damaged, or incorrect items, we will provide a prepaid return label at no cost.
4. Return Process
Contact: Email [email protected] with your order number, reason for return, and photos (if applicable).
Approval: Our team will respond within 1–2 business days with return instructions and a return authorization (RMA) code.
Refund/Exchange: After receiving the returned item in approved condition, we will process your refund or exchange within 1–3 business days.
5. Restocking Fee
A restocking fee of up to 20% may apply for items returned without original packaging or not in original condition.
6. Order Cancellation
Orders can be canceled or modified within 24 hours of placement at no charge.
If the order has already shipped, please wait to receive it and then request a return. Return shipping fees for non-defective cancellations will be the customer’s responsibility.
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